FAQ

1. How long will it take to receive my order?
Standard shipping typically takes 7-15 business days depending on your location. You will receive a tracking number as soon as your order ships.

2. Do you ship worldwide?
Yes, we offer worldwide shipping. Shipping rates and delivery times may vary depending on the destination country.

3. How can I track my order?
Once your order has been dispatched, we will send you an email containing your tracking link. You can also track it directly on our website using your order number and email address.

4. My tracking information hasn't updated. Is there a problem?
It is completely normal for tracking information to take 24-48 hours to update after the package has been shipped. If there is no movement after 5 business days, please contact us.

5. What is your return policy?
We offer a 30-day return policy. Items must be unworn, in their original packaging, and in the same condition that you received them to be eligible for a return.

6. How do I start a return or exchange?
To initiate a return or exchange, please contact our support team at neveneyesunglasses@gmail.com with your order number, and we will guide you through the process.

7. When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The credit will automatically be applied to your original method of payment.

8. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) as well as secure checkout options available at our payment gateway.

9. Can I change or cancel my order?
If you need to change or cancel your order, please contact us immediately. Once an order has been processed or shipped, we are unable to make changes.

10. Is my personal information secure on your store?
Absolutely. Our store utilizes SSL encryption technology to ensure that all your personal and payment details are kept safe and secure.