Free Shipping

Shipping policy


All domestic orders greater than $50 will receive FREE SHIPPING unless alternate shipping is requested. All orders under $50 are shipped in whichever method is requested.

We move quickly to get your order out the door. Once a tracking number has been assigned, your order has been finalized and is in the shipping process. At that stage, we’re unable to make changes or cancellations.

*FREE SHIPPING offer valid for deliveries to domestic street addresses only. The free shipping method will take approximately 5-7 business days to arrive for all addressed within the contiguous US. Orders shipped to Hawaii, Alaska, and US Territories have an estimated transit time of 4-6 weeks. APO/FPO and all other military addresses have an estimated transit time of 4 weeks.

*UPS Shipping Policies: UPS does not count weekends or the day your order ships toward transit time. Please see below for estimated transit times of our available expedited shipping services via UPS:

Next Day Air: Delivery on the next business day. If your order ships on Monday it will deliver on Tuesday, if shipped on Friday it will deliver Monday. This is the only guaranteed delivery service we offer. Delivery guarantees do not cover weather delays, natural disasters, or other force majeure events. Shipping fee refunds are only available if UPS approves the claim. Customers must contact us in advance if they want to request Saturday delivery.

2nd Day Air: Delivery in 2 business days. If your order ships on Monday it will deliver Wednesday; if shipped on Thursday it will deliver Monday.

UPS Ground: Estimated transit time of 1–5 business days. UPS Ground is not available for shipments to Hawaii; in this case, the warehouse will choose an alternate carrier.

*Shipments to Hawaii and Alaska may require one additional business day beyond the stated transit timeframe.

All UPS delivery times are estimates provided by the carrier. Neven cannot guarantee delivery dates, and is unable to refund shipping fees unless the carrier approves a claim.

UPS does not deliver to PO Boxes, APO/FPO/DPO addresses, Puerto Rico, or other US Territories; these shipments are sent via USPS or an alternate carrier.


*FedEx Shipping Policies: All Fedex shipment delivery times are subject to terms and conditions and blackout dates shown at Fedex.

FedEx 2 Day - FedEx does not count weekends, holidays or the day your order ships towards shipping time. If Your Order ships on Monday it will deliver on Wednesday. If your order is shipped Thursday it will deliver Monday.

*FedEx International (2-6 Business Days) Our standard shipping method is FedEx with an estimated delivery time of 2-6 business days. In the rare event that FedEx is unable to deliver to your area, such as rural areas, we will ship your package via an alternative carrier such as USPS, UPS, or DHL." If your package is being shipped to a PO BOX, Parcel collection agent or post office your package will not be shipped via FedEx.

Note: The estimated delivery time may vary depending on the destination and other factors.


International Customs and Duties/Taxes
If your package is at your country’s customs department, unfortunately, we cannot provide an estimated time for how long it will take them to process your package. There are packages that make it through customs inspections within a few days while other times they take a few weeks. Once it clears customs, then it usually only takes 2-3 days for your local post office to deliver it.

Neven does not charge additional fees for international orders, however, orders will be subjected to pay international duties & taxes for their respective countries.

Customs policies vary widely from country to country; please contact your local customs office for specifics for your country.
We cannot control and are not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance.